Comments on: HP System Recovery http://www.pctechbytes.com/hp/hp-recovery/ computer repair by pctechbytes Tue, 07 Feb 2012 19:17:44 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: alanwillingham http://www.pctechbytes.com/hp/hp-recovery/#comment-266 alanwillingham Sun, 17 Oct 2010 23:20:00 +0000 http://www.pctechbytes.com/?p=632#comment-266 HP claimed to have identified the correct Recovery Discs for my Media Center m7470n and I paid for them. They did not even load. All I get is that "These PC recovery discs do NOT support this PC model... So I called HP tech support and they said I can either pay to ship the computer to them, plus pay for them to work on it and send it back, or SIGN UP for some kind of tech support that they will Bill Me for. Now, if they had a clue what they are doing, they would already be able to correct their mistake or at least explain it, support it, or offer a refund. They refused to do anything except try to force me to buy tech advice when they already demonstrated a complete lack of competence and comprehension already. I bought an HP computer with Media Center on it. I should be able to reinstall that OS as I have all the proof and documentation. HP wants me to forever avoid any further trust in them, their products and their personnel, and have made quite a convincing case for doing so. HP claimed to have identified the correct Recovery Discs for my Media Center m7470n and I paid for them. They did not even load. All I get is that “These PC recovery discs do NOT support this PC model… So I called HP tech support and they said I can either pay to ship the computer to them, plus pay for them to work on it and send it back, or SIGN UP for some kind of tech support that they will Bill Me for. Now, if they had a clue what they are doing, they would already be able to correct their mistake or at least explain it, support it, or offer a refund. They refused to do anything except try to force me to buy tech advice when they already demonstrated a complete lack of competence and comprehension already. I bought an HP computer with Media Center on it. I should be able to reinstall that OS as I have all the proof and documentation. HP wants me to forever avoid any further trust in them, their products and their personnel, and have made quite a convincing case for doing so.

]]> By: Dave http://www.pctechbytes.com/hp/hp-recovery/#comment-265 Dave Tue, 08 Dec 2009 13:31:32 +0000 http://www.pctechbytes.com/?p=632#comment-265 It certainly shouldn't take that long. It should only take about an hour. I am shocked they didn't do this for you. I would take the disk out and see if you get to the normal desktop. If you continue to have problems, make them send the tech back out. It certainly shouldn’t take that long. It should only take about an hour. I am shocked they didn’t do this for you. I would take the disk out and see if you get to the normal desktop. If you continue to have problems, make them send the tech back out.

]]> By: Gail http://www.pctechbytes.com/hp/hp-recovery/#comment-264 Gail Tue, 08 Dec 2009 12:53:49 +0000 http://www.pctechbytes.com/?p=632#comment-264 My Hard Drive crashed and through warranty the shop put a new hard drive in. I was told to get the recovery CDs for my computer and that all I had to do was put them in and turn my computer on. I did that and it loaded the cd and reboot the computer. It came up and there was one icon on the desktop. I thought it was done. but then I noticed a little progress bar and it slowly went across reboot the computer and another icon was added to the desktop. After a couple of reboots I went to bed and it is now the morning and the computer is still rebooting over and over. It doesn't look like it is adding more icons but I wonder how long is this going to continue? My Hard Drive crashed and through warranty the shop put a new hard drive in. I was told to get the recovery CDs for my computer and that all I had to do was put them in and turn my computer on. I did that and it loaded the cd and reboot the computer. It came up and there was one icon on the desktop. I thought it was done. but then I noticed a little progress bar and it slowly went across reboot the computer and another icon was added to the desktop. After a couple of reboots I went to bed and it is now the morning and the computer is still rebooting over and over. It doesn’t look like it is adding more icons but I wonder how long is this going to continue?

]]> By: Dave http://www.pctechbytes.com/hp/hp-recovery/#comment-263 Dave Thu, 03 Dec 2009 20:56:28 +0000 http://www.pctechbytes.com/?p=632#comment-263 You could, but you can also fixe the wired connection. If you look in the control panel under System, then hardware, then device manager, you probably see unknown devices. One is your network adapter. You need to get the driver from a disk or use another PC to download it from the manufacturer's website. You can even try deleting it from here and reboot. It might decide to load the driver on its own. You could, but you can also fixe the wired connection. If you look in the control panel under System, then hardware, then device manager, you probably see unknown devices. One is your network adapter. You need to get the driver from a disk or use another PC to download it from the manufacturer’s website. You can even try deleting it from here and reboot. It might decide to load the driver on its own.

]]> By: Cyndi http://www.pctechbytes.com/hp/hp-recovery/#comment-262 Cyndi Thu, 03 Dec 2009 20:39:49 +0000 http://www.pctechbytes.com/?p=632#comment-262 Dave: Got the thing to go (da, me) but another problem occurred. No PCI modem anymore. I use DSL but I am connected by an ethernet cable to my computer. Can I just go with a external wireless card like my son? Thanks, Cyndi Dave:

Got the thing to go (da, me) but another problem occurred. No PCI modem anymore. I use DSL but I am connected by an ethernet cable to my computer. Can I just go with a external wireless card like my son?

Thanks,

Cyndi

]]> By: Dave http://www.pctechbytes.com/hp/hp-recovery/#comment-261 Dave Thu, 03 Dec 2009 18:02:36 +0000 http://www.pctechbytes.com/?p=632#comment-261 Sounds like a driver issue. make sure all external devices or anything new inside the computer is removed before you begin the process. This is typically a USB problem, so unplug any printers, etc. Sounds like a driver issue. make sure all external devices or anything new inside the computer is removed before you begin the process. This is typically a USB problem, so unplug any printers, etc.

]]> By: Cyndi http://www.pctechbytes.com/hp/hp-recovery/#comment-260 Cyndi Wed, 02 Dec 2009 18:30:15 +0000 http://www.pctechbytes.com/?p=632#comment-260 I did a recovery on my PC using a disk that we made. Everything goes okay until I get to the end where is says Please Wait. No green light flickering on the computer. If I shut it off and turn it on it will give me the sessage that something has not been installed and tells me to start run again? I did a recovery on my PC using a disk that we made. Everything goes okay until I get to the end where is says Please Wait. No green light flickering on the computer. If I shut it off and turn it on it will give me the sessage that something has not been installed and tells me to start run again?

]]> By: Dave http://www.pctechbytes.com/hp/hp-recovery/#comment-259 Dave Fri, 27 Nov 2009 14:44:59 +0000 http://www.pctechbytes.com/?p=632#comment-259 I would keep the partition and keep the disk. If you did an upgrade instead of a clean install, you will not be able to get the pre-installed software (if there was any) unless you have that partition sitting there. I also do not know of a way to create a Windows 7 UPGRADE recovery option. I would keep the partition and keep the disk. If you did an upgrade instead of a clean install, you will not be able to get the pre-installed software (if there was any) unless you have that partition sitting there. I also do not know of a way to create a Windows 7 UPGRADE recovery option.

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