http://www.pctechbytes.com/tips/five-golden-rules-for-field-technicians/ computer repair by pctechbytes Wed, 08 Feb 2012 15:57:59 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.pctechbytes.com/tips/five-golden-rules-for-field-technicians/#comment-1178 David Purcell Fri, 06 May 2011 12:33:27 +0000 http://www.pctechbytes.com/?p=1555#comment-1178 Not sure about number 3, but thanks for sharing. Not sure about number 3, but thanks for sharing.

]]> http://www.pctechbytes.com/tips/five-golden-rules-for-field-technicians/#comment-1177 Just ME Fri, 06 May 2011 11:42:25 +0000 http://www.pctechbytes.com/?p=1555#comment-1177 This is information given me from an IT friend who has a successful repair business; 1. Never delete or MOVE anything. While deleting is bad, moving a file can have some pretty nasty consequences as well. Be absolutely sure what is being manipulated, and why. 2. Have an up front conversation with the computer owner. While a lot of people can't accurately name individual components they CAN describe clicks, beeps, buzzing and so forth. Trust that somewhere in the conversation there will be useful information. 3. New customers are cash only. My buddy went to a job that took more time than the work should have because the owner "helped". After the work was done he accepted a check, which promptly bounced out of the bank. He is still in the process of recovering the funds in court. 4. Have the brand name, model number and whatever other specific information about the target computer you can get to identify the item before arriving on site. No one can carry every individual part that will work for every machine available but you can hedge bets with prior info. Having this data written down helps more than one can imagine. 5. Someone's backup copy, discs shipped with owner computers or a 'friends, buddies second cousin's step sister's' OEM disc can create issues as well. Take time to look for open source alternatives to popular OEM products. This is information given me from an IT friend who has a successful repair business;
1. Never delete or MOVE anything. While deleting is bad, moving a file can have some pretty nasty consequences as well. Be absolutely sure what is being manipulated, and why.
2. Have an up front conversation with the computer owner. While a lot of people can’t accurately name individual components they CAN describe clicks, beeps, buzzing and so forth. Trust that somewhere in the conversation there will be useful information.
3. New customers are cash only. My buddy went to a job that took more time than the work should have because the owner “helped”. After the work was done he accepted a check, which promptly bounced out of the bank. He is still in the process of recovering the funds in court.
4. Have the brand name, model number and whatever other specific information about the target computer you can get to identify the item before arriving on site. No one can carry every individual part that will work for every machine available but you can hedge bets with prior info. Having this data written down helps more than one can imagine.
5. Someone’s backup copy, discs shipped with owner computers or a ‘friends, buddies second cousin’s step sister’s’ OEM disc can create issues as well. Take time to look for open source alternatives to popular OEM products.

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