Acer Computer Will Not Boot

| May 10, 2010 | 60 Comments

If your Acer computer will not boot, the first thing you need to determine is whether the problem is hardware of software related. This is sometimes obvious and something not so clear. If the PC simply will not power on, then there is some type of hardware issue. If your Acer computer tries to load but fails, this could be either a hardware or software problem. The tips below will help you discern between the two and provide suggestions on how you can get your Acer back up and running as quickly as possible.

No Power – Acer Computer Will Not Boot

Acer Computer Will Not BootIf the computer is completely dead, you may have a problem with the power supply, the motherboard, the case switch or even the power strip plugged into the wall. There could also be issues with an exterior component or a device plugged into the motherboard. The quickest way to narrow power problems down is to plug the PC directly into a known working outlet, disconnect all USB or other external devices, like scanners, printers and drives. Inside the case, remove any PCI cards and unplug all IDE or SATA cables and power cables to hard drives, optical and floppy drives.

If the PC doesn’t beep or power up at this point, it’s safe to say there is likely a problem with the power supply, case switch or motherboard. While it’s true a bad CPU will sometimes also have these symptoms, it will also sometimes trigger a beep code. Dead silence and no power will usually be one of the former.

You can buy power supply testers at your local repair or electronics shop for relatively cheap. Motherboard will sometimes show physical signs of trauma, such as bulging capacitors. The case switch can be jumped to trigger the system to boot. But when there is no power, the power supply itself is usually the culprit.

Acer Computer Will Not Boot – Computer Freezes

If your Acer computer will not boot acts like it wants to, you may have a software driver problem or some other configuration issue. Try rebooting and tapping the F8 key. If you get to a boot options screen, try Last Known Good Configuration. If that doesn’t help, try getting into Safe Mode. From there you can fix driver issues or uninstall any new programs or updates that may have caused the system not to load.

The key to surviving a situation where your Acer computer will not boot is to create a System Restore disk and have it handy in case you even need to reinstall Windows on your Acer computer. Read our other Acer help articles.

Category: Acer

Dave

About the Author ()

Dave has been providing free computer repair and tech support advice online since 2002. Join us on our forums and be sure to subscribe to our newsletter for weekly tips and other helpful computer articles. Connect with me on: Google+

Comments (60)

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  1. stan says:

    I have had this problem several times, to the point where I put the computer away angry and unsatisfied with Acer as a company in whole, visa and the whole nine yards.
    After awhile I had the time again to see what was up with the Acer, I pulled the laptop out of moth balls and it fired up right away after that time sitting.
    So I figured that something is not being released in memory.
    The next time this happened, was when I left my computer on and the battery put the drives to sleep.
    I could no longer boot to vista AGAIN, after the first flash of anger, I unplugged the Acer, took the battery out, took the ram out. Left it sit for the time it took me to put it all back together. And Bamm! it fired right up.
    There is a memory release issue somewhere, Acer bios? vista?
    I don’t know, but that has fixed it every time for me….
    Hope this help someone.

    • Dave Dave says:

      The next time it does this, try holding the power button down for twenty seconds. This releases voltage stored in the capacitors. This is probably why it works after you unplug it for an extended period of time.

  2. virginia says:

    HI HAVE AN ACER LAP TOP THE SMALL POWER BUTTON LIGHT COMES ON BUT THE SCREEN WILL NOT COME ON AT ALL THIS HAPPEND TOO ME THE 1ST OF SEPTEMBER AND I REALLY NED MY COMPUTER TOO FIND JOBS .IF U CAN PLEASE HELP ME AT NO CHARGE IT WOULD BE GREATLY APPREACTED .IM VERY POOR AND HAVE NO JOB ARE MONEY AND IM USING A FRIENDS MESSED UP COMP TRYIN TOO FIND A PLACE FREE THAT CAN HELP ME WITH MY PROBLEM .IF U KNOW OF SOMEONE ARE A SOME PLACE THAT CAN HELP ME PLEASE LET ME KNOW THANKS AT THE EMAIL I PROVIDED THANKS .UR TRUELY VIRGINIA

    • harry says:

      I’m no expert but the hard drive could be out. I’m having same problem, i see the fan come on but hear no hard drive engage. See if it needs s new hard drive. Hope that may give you some where to start.

  3. Verenchi says:

    hi i hve acer aspire 2930z, i lost my recovery disk and and i try same thing alt +F10 for hard disk backup but not booting my recovery backup from h disk showing msg boot manager fail how can i will do i hve save factory default backup my h disk but i have problem how can boot from starting plz

  4. sazfire says:

    hi i have a problem with my acer aspire 2930z iam am no tech guy at all just wounder if you could help when i turn the laptop on the blue power light comes on and the fan starts up then stops then i have just a blank screen with the power light still one. i have tryed booting it up in safe mode but it will not it just stays with a blank screen as the same as in normal boot up can you or anyone help me please????????????????

    • Dave Dave says:

      You can try hooking up an external monitor to see if just the screen is bad on the machine. If the external monitor still doesn’t work, you probably have a bad motherboard. Good luck.

  5. Candarra says:

    My Acer PC went into a sleep mode or energy saving mode and I cannot get it out.

    The monitor is black and says it is in energy saving mode.
    When I hold the power button down to shut it off and then press it to start it again , the lights come on, it beeps twice and sounds like it is reading the disk and then stops and does nothing.
    I have tried changing the battery in the mother board but that didn’t work.
    Any suggestions?
    Thanks
    Candarra

    • Dave Dave says:

      If you’re comfortable doing so, I would try reseating the RAM and video card. My concern is you see nothing on the screen at all, which would make me believe there is either a problem with the video card or the motherboard. Try posting on our forums for additional help.

  6. Rick says:

    Turned on my 6 month old Acer Aspire One this morning and it wouldn”t boot. Hit the F2 key to go into BIOS, Setup Utility doesn”t list the hard drive name or serial number. Glad it was a Wal-Mart cheapeee.

  7. xiph says:

    I have an Acer Aspire 5742G with Windows7. After trying to reset passwords, on reboot, the screen comes up grey with fine horizontal lines.This happens immediately on pressing the ON button, so the cd and hdd dont even get to start.Trying F2, F8, and password reset cd have no effect because it doesnt get that far. Is this some kind of diabolical Acer safety feature to prevent unwanted people (like my 84 yo mother) from messing with passwords, or has anybody any ideas. Machine is fairly new and never had problem. HELP..Please.

  8. wanda says:

    I have a acer desk top, I think I messed something up, the other day I was setting it back to the way that I had brought it, the power went out in the process, whenI turned it back on it said that I had to install windows, I want to know how can I get another windows disk so I can fix the issue

    • Dave Dave says:

      Wanda, that is the absolute worse thing that could have happened to you. I’m sorry to hear that. You can try contacting Acer. They might be able to get you the recovery disks for a small fee.

  9. Shane W. says:

    Dave. I have an Acer Desktop – Aspire x1200 , Running Vista Home. 3 Gig of RAM , 320 Gig Sata Hard Drive.. Getting Stop Errors (Blue Screen 0x000007B ) . Tried running recovery, BART PE, even tried to reload the O/S . No luck.. I swapped Hard drives too, still Blue Screen , same Stop Code.. Do you think this may be a motherboard problem.. Not a lot of help with this error on Microsoft’s Tech Net…

    Thx;
    Shane

  10. landon says:

    My acer computer won’t load I tried the configutation setup lilke u suggested but when I go into safe mode my files don’t load and it freezes any suggestions since I don’t wanna pay 400l dollars for a tech?

    • Dave Dave says:

      You can try posting your question in our forums where techs can help troubleshoot. In cases where a computer freezes in safe mode, you might be looking at a hardware problem–could be the hard drive, memory or even overheating.

  11. computer issues says:

    I have a 2 year old Acer laptop and with the continuous use of just 1 hour, it generate high heat. Please suggest a good solution for it.

  12. Noel Quipit says:

    I have Acer aspire 4750G. i got problem in turning it on. it’s so hard.. sometimes i removed the battery then tap it then the laptop turn on but most it wont… i press hundred time in button then if im fortunate it will on… what is the problem? battery, supply, bios battery, and etc is okay… Please help.

    • Dave Dave says:

      If nothing happens when you press the power button try removing the battery, unplug it and hold in on the power button for about thirty seconds. This might help resolve the problem but it could also mean the motherboard is dying. Another cause for this could be heat. If the computer is shutting down when using it for a while and will not power back on, it might be overheating. But if this problem is happening when booting cold, then try my first suggestion and see if that helps.

  13. Johnny Blaze says:

    I have an acer 4711. I just stopped booting. When i switch it on the hard drive light does not even blink and the lcd is blank. The globe led next to the charge led, lights up but the pc does not boot. Any ideas?

    • Dave Dave says:

      Usually you should see the BIOS flash on the screen. This leads me to believe there might be a problem with the motherboard or power supply. Try removing any external devices–such as cameras and printers–unplug the PC and hold down on the power button for thirty seconds. Plug the power back in and try booting again.

  14. Johnny Blaze says:

    Sorry forgot to mention that the fan runs when i power it on. It seems like the power button works. I dont even see the bios screen.

  15. angie says:

    i have an acer aspire x3810 desktop, when i turn it on the only thing it does is the blue light and fan kick on. my monitor and keyboard get no signal at all.

    • Dave Dave says:

      Angie you should post in our forums section so we can troubleshoot. Usually, however, this is the symptom of a bad motherboard.

  16. Marcus says:

    I have a acer aspire ax3950 when power on it does not have a beep sound so what’s the problem?

    • Dave Dave says:

      Marcus, you should join our free forums so we can troubleshoot this in detail. If it’s not booting and not beeping, there could be an issue with the motherboard. But again, the forums is the best place to troubleshoot in detail.

  17. Charmie says:

    My accer M460 beeps when i turn it on but it stays blank and the fan spins abnormally what could be the problem,Dave?

    • Dave Dave says:

      Beep codes matter. Not the number and duration of the beep code and then look up the manual on the Acer website. You might have a memory problem, a motherboard problem…the beep code usually tells you everything you need to know.

  18. Daryl says:

    When i press the start button on my acer computer, sometimes it takes awhile then it boots, but other times when i press it, it just make a sound like it is overheating, any solutions for my second problem?

    • Daryl says:

      My problem is the same as Charmie but there is no beep, the fan spins abnormally

      • Daryl says:

        M5711* Sorry i just don’t know how to edit my first post

        • Dave Dave says:

          The high fan could mean the system is overheating. If you are getting no other beep codes I would start by making sure all of the fans are clean. Sometimes you can access these fans easily from below up above by removing the keyboard.

  19. Tasha says:

    Could someone help me my touch screen computer worked fine today I went out came back played music on it it made a loud noise wouldn’t turn off so I turned it off by plug and now it won’t go past acer screen says windows is having problems starting and to restore I try that and it doesn’t move off acer screen does anyone know why??

  20. Aaron says:

    I have an Acer Aspire AX3400 and my problem is I switch the power button on there’s a quick blue flash then no colour at all (power button should stay blue) the fan turns on and starts spinning and so I know power is getting toit but it doesn’t boot up. My plug socket and leads are fine, i have cleaned the inside out from dust, held the power button in for 30 seconds but to no avail. Any help would be greatly appreciated. Thanks.

  21. Aaron says:

    I have an Acer Aspire AX3400 and my problem is I switch the power button on there’s a quick blue flash then no colour at all (power button should stay blue) the fan turns on and starts spinning and so I know power is getting to it but it doesn’t boot up. My plug socket and leads are fine, i have cleaned the inside out from dust, held the power button in for 30 seconds but to no avail. Any help would be greatly appreciated. Thanks.

    • Dave Dave says:

      Likely a bad motherboard, but I would try removing the battery, use AC only. I would also remove the RAM and HDD. Try booting again. It will not boot into Windows, but if it does anything different, the problem could be a the RAM or HDD. You’re trying to do a process of elimination. But again, that quick flash and then nothing often indicates a bad motherboard.

  22. Mashhood kp says:

    I am having problem with my Acer aspire 5336 Lappie. I don’t know what the problem is. But whenever i startup boot into the OS,it starts beeping for a long time. I used to press all the keys and it load the OS.It happens every time.After Loading the OS, also having problems. If i am in the internet browser,the page automatically scrolls to up every time.i have tried ,
    1.removing battery.
    2.Ram removing.
    3.Reinstall or formatted the OS.
    Please help me to Solve this issue.

  23. Cherrie says:

    Hi Dave
    I have an Acer AX3400 when I start it all I get is “reboot and select proper boot device” I am aware I need to re install my drivers but I can not get to safe mode! Can u help ??

  24. Cherrie says:

    Additionally I get 3 beeps when it turns on ..

  25. Hee Zhan Wei says:

    Hi. I could not power up /turn on my Acer aspire v3 . I tried almost everything. Holding the power switch without the battery, with the battery, with the battery but not the plug, with the plug but not the battery, etc etc. What should I do?

    • Dave Dave says:

      If you’re trying to discharge the motherboard, you have to hold the power button with the battery AND the power adapter removed. Hold for 30 seconds and then put the battery and AC back in and try it. If it still doesn’t work, you probably have a bad motherboard and should get it serviced.

  26. joseph says:

    I have a problem withu acer4736zG, when i turn it on for a several seconds it suddenly turn off pls help me what to do

  27. Lisa says:

    Uhm! Hiw did u know the F8 key would work?! Like a charm! I hope to God my Acer isn’t gonna do this again but the F8 key saved me today. Thanks, Dave!

  28. Kloie says:

    I have an Acer 4720z laptop that displays “OIRKW is compressed” and asks me to press the Ctrl+Alt+Del keys to restart. I, however, end up with the same screen display when I do so. I no longer have the Acer recovery system and I’m clueless where to go from here. How do I get out of this rut? Is there still a way to save my files? I need your help, Dave!

  29. ommymt says:

    I have an acer aspire ax3400.it is a problem from motherboard,all ports of sata does not work.pls help me what to do

    • Dave Dave says:

      You should ask this in our free forums section where more people can help. If this is a driver issue, check the Device Manager and look for errors. Typically ayou can either do a Windows Update or uninstall the current driver and reboot the computer and have Windows reinstall it. If it is a genuine hardware problem, nothing short of replacing the motherboard will help.

  30. tony says:

    Hi im having trouble with my acer aspire ax3950. When you switch the tower unit on the moniter will not respond just comes on and then says monitor going to sleep. Can you please help.

    • Dave Dave says:

      It means the monitor is not getting a signal. If the computer has two video cards try the other–for instance you had an integrated video card but later added one. If that is not the case, try changing the input selector on the monitor. If you are using a VGA cable and the monitor’s input selector is set to DVI, it would not be getting a signal. If you continue to have issues ask your question on our forums.

  31. Colin says:

    Have an ACER desktop which is now creating problems if closed down properly but then turning off the power at the powerpoint. Can eventually get it started again but need to reset the date and time before all programs will run again. If the mains power is left on the computer starts OK but once there is no power input to the power unit for more than 10-15 minutes the computer re-sets to a 1/1/2009 date and fails to boot correctly. Any suggestions?

    • Dave Dave says:

      Sounds like a bad CMOS battery on the motherboard. Cheap and easy fix. You can by these pretty much anyplace that sells batteries.

  32. altaf says:

    My acer 5755G laptop is not booting up and even fan is not working . when I press the power button, blue light turns on for 3 to 4 sseconds it turns off. I have tried removing, swaping ram, holding power button for 40 secs but nothing worked. Can anyone help me out.

    • Dave Dave says:

      This is a symptom of a bad motherboard. Try removing the hard drive, DVD drive (if it has one) and anything else plugged into the ACER–including anything in the USB ports. If it still behaves the same way, and if there are no beep error codes, then it sounds like a bad motherboard. You should confirm this by taking it to a local shop.

  33. Mark says:

    Dave can you help please? im stuck with a problem. I recently cleaned out my acer aspire M7720 tower to remove dust. which ive never had a problem doing before. this time the unit is dead the only sign of life is a blinking green light on the motherboard next the power pins. any ideas whats up and how to fix it please? help much appreciated. thank you

    • Dave Dave says:

      Hi Mark. Try unplugging it and then hold in on the power button for about thirty seconds. Plug it back in and see if it boots. Aside from the light there are no beeps? Nothing on the display?

      • Mark says:

        Hi Dave, thanks for the reply. no joy with holding down the power button, monitor display seems fine. im getting a no signal sign when power is on so ive got display. the unit wont even try to power up. you probably hear this alot im not very pc savvy. when I remove the psu pins from the motherboard the blinking light stops. does that mean the psu is alright? the only circuit board I touched and removed was the one with the little fan on and I connected that no different to every other time ive removed it. i cant hear any beeps its just the light. thanks for your time.

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