Well I have a Gateway laptop running vista, the wireless was working. At the point itstopped the owner was accessing an internet site. The router in their home is showing all the correct lights and several devices are working through it. The laptop is online now through my dsl wired connection. I have not seen exactly what they have for equipment but a linksus icon is on the desktop. I am not good with vista but in connect to it says that the wireless connection is good and shows 4 bars. Any help is appreciated and I will hold off on overloading with info for now. Basically I was going to have them cycle their router but it is working for their other laptops.