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Important Note: The information below pertains only to
desktops, portables, and Profile Series with Windows XP SP2
purchased directly from Gateway.
Gateway System Recovery (R0 & R1) (available from
September 2004 to June 2005):
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The back up media for the operating system, drivers, and
application software is saved on a D: partition on the
hard drive.
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In
addition to the files located on the D: partition, the
user is prompted 1 minute after the Out Of Box
Experience (OOBE) to create backup CD-R disks for the
software on the hard drive image for future use.
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Blank CD-R media and instructions are provided in the
system box for the new computer sales orders.
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The kit consists of 5 regular blank CDs and
instructions.
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The blank media is listed on the order for any system
that shipped with Gateway System Recovery Rev 1.
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Typically "images" would only require 3-4 CDs.
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Once the CD's are made, the Operating System, Drivers,
or Applications can be reinstalled using the files on
the hard drive or the backup CDs. Note:
After the end-user has successfully made a CD backup,
the CD media creation option does not appear.
Gateway resumed the shipping of Operating System CDs with
all new systems purchased directly from Gateway in June 2005.
These systems still include a recovery partition on the hard
drive which includes the drivers and applications. If a
end-user wants the drivers and applications on CD media in
addition to the Operating System, the end-user can use the
Recovery utility program to create the CDs themselves.
However the end-user must provide their own blank media.
Gateway System Recovery (R2) (available June 2005):
Key differences with Gateway System Recovery R2
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Business Account end-users will receive both a CD with
Operating System files and a CD containing Drivers and
Applications.
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Consumer-based systems will only receive a CD with
Operating System files. Both Consumer and Business
end-users can still create a Drivers and Applications CD
from the start menu.
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The Operating System files are included on a CD labeled
"System Recovery CD/DVD"
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When recovering a computer with this new solution, half
of the solution is on the System Recovery CD/DVD and the
other half is on the recovery partition and/or the
Drivers and Applications CD.
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There is no prompt to create the recovery media set or a
Drivers and Applications CD.
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The Recovery Media Creator icon has been removed from
the start menu to prevent the user from creating
additional backup media that has Operating System files.
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No
blank recovery media is provided with the computer.
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On
the factory load of the hard drive, the recovery
partition will not contain operating system files. It
only contains application and driver files.
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The first time the recovery partition is used, it
prompts the user to insert their System Recovery CD/DVD
to copy files from the CD to the recovery partition.
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The Drivers and Applications CD is not bootable and does
not contain Operating System files.
-
The System Recovery CD/DVD is bootable but does not
contain any application or driver files.
-
If
the end-user erases the hard drive and restores the
computer using the System Recovery CD/DVD and an
Applications and Drivers CD, the recovery partition is
not recreated
Additional information & tutorials regarding Gateway
System Recovery can be found
here.
Ryan Arjoon
Owner of RSOL PC SERVICES and simultaneously employed as a
Technical Support Manager for GATEWAY – the third-largest
computer manufacturer in the USA.
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