HP Computer Crashes

| April 14, 2011

HP computer crashes can be caused by several factors. Learning how to diagnose the root problem for these crashes isn’t much different than troubleshooting a generic computer or a PC from another major manufacturer. So what are the top reasons for a computer crash? Crashes can be caused by driver issues, file system errors, hard drive errors, bad memory and even heat. The following HP troubleshooting tips will help you narrow down the cause of your HP computer problems.

Probable Causes For HP Computer Crashes

By Bad Drivers

Drivers can be updated automatically or manually based on your settings. If you recently updated a driver manually, there is the possibility you mistakenly installed the wrong version or installed a driver for a 64-bit Operating System as opposed to a 32-bit Operating System. The best way to correct this is to go to the manufacturer’s website and search for the correct driver. Major brand name computer manufacturers will have their drivers online for immediate download. You can then update the driver via the Device Manager.

hp computer crashesYou can also use the Driver Roll-Back feature in the Device Manager. Driver Roll Back allows you to revert the driver to a previous working version. To do this in Windows 7, go to Start, then type Device Manager into the search box. In the Device Manager right-click on the device, then click the Driver tab. Select the Roll Back Driver button to revert the driver to its previous state.

 Hard Drive Errors

scan hard drive for rrorsA faulty hard drive can cause your computer to crash. Data written to a bad hard drive sector will cause the system to crash–especially if the file is integral to the Operating System. To scan your hard drive for errors, open Computer, then right-click the C drive and select Properties. Under the Tools tab, click the Check Now button and tick the boxes for Automatically fix file system errors and Scan for and attempt recovery of bad sectors. The computer will need to reboot in order to perform the scan.

 Memory Problems

windows memory diagnosticComputer memory, also referred to as RAM, can wreak havoc with a computer. Because Windows stores a lot of important data in RAM, bad RAM can cause immediate Blue Screens of Death and errors that can cause permanent damage to the Operating System. If your system is crashing routinely, you can use the built-in memory scanner in Windows 7 to check the memory for problems. To do this, go to Start and type Windows Memory Diagnostic into the search box. When the utility launches, click the Restart now and check for problems option. Windows will run the memory scanner following the reboot.

HP Crashes Due to Heat

A computer is more likely to lock-up or freeze if the system is running too hot. Make sure your computer is located in a well-ventilated area and that all fans (including the CPU, Video card and Power Supply) are free of dirt and debris that can be causing the system to overheat. In addition, try to arrange cables inside the case in such a way that they do not block the airflow.

If you continue to experience HP crashes, be sure to join our free computer forums and ask for more advice.

Category: HP

Dave

About the Author ()

Dave has been providing free computer repair and tech support advice online since 2002. Join us on our forums and be sure to subscribe to our newsletter for weekly tips and other helpful computer articles. Connect with me on: Google+

Comments (17)

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  1. swantek says:

    I just had a hp m8300f computer. Even though you check your memory with a diagnosis tools, you still could have something funky with memory. This typical computer would check out okay on 2- 1 gig sticks with mem86 and would run on 1 stick at a time by itself. But when I added the 2nd stick, the computer would crash at boot up, but only when the system was shutdown for a period of time(5-15 minutes usually). On reboots and short shutdowns the system booted up vista normally. Even with the sticks in simultaneously my memory scanners not see any errors.

  2. truman wickman says:

    Lost signal to computer did all the checks for connections. Power switch would not respond so I shut the computer off at the main power switch. Tower would not turn on so I unplugged the power supply and left it. Hooked it up about 3 hours later and it worked just fine for about 3 weeks and now the same problem. I did a malware virus cleaning. found only 3 possible viruses. Not sure what to do to keep this from happening could use some help thanks

    • If you’re plugged into a power strip try going directly into the wall to eliminate the power strip as the cause. Otherwise, this seems to be a voltage problem either with the motherboard or the power supply. You can try swapping in a new power supply and see if that works. You can get them at any local computer store. Just make sure you buy a quality name brand of equal or great wattage.

  3. truman wickman says:

    I’ve had this power supply and motherboard for about 2 months. Is there away I can do a voltage check before I start buying new parts?

  4. dennis rayburn says:

    I have a laptop 64 bit hp touchmart tx2. It recently just stopped leaving me w/ a black screen and no cursor. I tried everything and was able to get a safe mode. I want into safe mode and increased the paging file because something indicated that there may be a memory error. After finishing, the system came up fine and I cleaned up the desktop somewhat. I put stuff on the desktop onto the hdd and just created links to the desktop to use less ram. I was on gmail and FB and left them on and was gone for about 15 minutes, when I returned, I had the same black screen with no blinking cursor. I tried using a bootable disk, F8, del key cntrl/alt/del, cntrl c, and more. I cannot get it to come up with anything. I cannot enter setup or bios or anything. Does anyone have any suggestions. My only idea is to try to use a recovery cd, but at this time, I do not have one.

    • Dave Dave says:

      Try unplugging the computer, remove the battery, hold down the power button for about twenty seconds, then plug it back in and see if it starts. This doesn’t sound like a normal crash, as you are not getting a blue screen and you cannot boot it up. You should ask this question on our forums so others can see and respond to it. Good luck.

  5. David Bevington says:

    Dave:

    I have a Dell tower: 2gb ram, WXP professional. I was using an Iomega zip drive on my older computer, but when i changed to the Dell and installed the drivers, things work well for weeks, then I got the dreaded blue screen. This happened several times, so i stopped using the zip drive. The drive was handy for information I did not want on my regular hard drive. I have a 2TB extra drive on the computer for storage.

    I downloaded what were supposed to be the latest drivers and still had the problem. I don’t use the Zip drive any more.

    Do you have any suggestions as to how I might solve this problem without harming my computer? I am a pastor and all my resources are on the internet, so i do not want to lose my use of the net.

    • Dave Dave says:

      Hi Dave:
      At this point it’s difficult to say whether the problem is the result of the zip drive or not. You’re right for not using it anymore, as that is very obsolete tech. For starters, I would disconnect the drive and then try a system restore. This will not cause any data loss but will reset the registry back. You can do this from Start>Programs>Accessories>System Tools>System Restore. Select a restore point prior to the installation of the zip drive.

      If you’re still having problems, please join our forums for additional help.

  6. miguel says:

    hi dave i have an hp envy 14 laptop that i bought recently, i have taken this in once to the store already because it would crash sometimes, they said it was just a problem with some driver software and the reformat they did had fixed the problem. Recently my display driver would just crash and start again, what should i do?

    • Dave Dave says:

      Did you get an error stating it was the display driver, or did the graphics just go crazy? I would check for a driver update on the HP site for your model. If you still have problems, join our free forums and post your question there–we have a lot of techs that are use to working on HP computers on the forum. Good luck!

  7. David Spectra says:

    Hi HP , I m having screen problems for one . Its either all black or split screen til I press an area on screen borders and it may come on like normal . Also when adding attachments to e mails or facebook it freezes up when display choicces come up . the first is simliar to refrigerator door closing/ open with light on/off . what s wrong . Is it easy to fix ? I m at a loss …HELP.

    • Dave Dave says:

      Tap F8 when booting and select safe mode from the boot options. See if the problem persists in Safe Mode. If not, visit the HP website and look for an updated driver for your video. Good luck.

  8. David gal says:

    I have a G60 laptop. It went black, and won’t restart. I have tried f10 and than f5 and enter- no good! I tried f1 for 20 sec- no good! Removed battery, and power supply- no good! Is there hope? Can I save my documents, and data?

  9. Preston says:

    Hello, I have a HP PAVILION a6600f pc running windows vista. It is shutting down and then restarting every minute or so. I have checked for viruses and made a recovery disk and then tried to restore the pc to factory startup but it still shuts down and then restarts. Can you please help? Thank you!

    • Dave Dave says:

      Something is crashing the system. Try rebooting and tapping the F8 key to get to your boot manager. Go into safe mode. Once there, click the start button and then type Memory Diagnostic Tool. Click that and use that utility to run a scan on your RAM. It will want you to reboot the computer to start the test.

      Also, if the computer does not crash in Safe Mode, this could indicate a problem with a program or driver. See if you can narrow down what programs are running when the system crashes.

  10. Betty says:

    I have a HP laptop lost all info , screen comes up wanting my administrator password don’t remember it. what can I do?

    • Dave Dave says:

      I would check the Hp site for the specific model and get the manual. It will tell you in the manual how to reinstall Windows, but if you need to get data off, you will likely need some type of password cracking tool. Did you try no password? Or Administrator? See if you can reboot and then tap the F8 key. Sometimes you can get into Safe Mode without and admin password.