Five Golden Rules For Field Technicians

If you are new to running a tech business, there are numerous golden rules you should never break. Your enthusiasm for getting the job done in a timely manner might tempt you to bend them, but it is imperative you stick to them. If you do not, you will find yourself working longer and harder and ultimately making less money than you should. As you gain experience in the field dealing with numerous types of clients and scenarios, you will discover even more golden rules. But these should get you started on the path to becoming a successful computer repair technician in your area.

  1. Never delete anything. Whether you’re working on a PC, a server or even a thumb drive, it’s always best practice to copy or rename files before deleting them. While your diagnosis and plan may seem obvious at the time, you could find yourself in a sticky situation if you remove a file and cannot get that information back.
  2. Never take a customer’s word on anything. While it seems rude to suggest that, customers may not be very tech savvy and could confuse terminology when explaining the issue to you. For instance, the customer says “The CPU is making noise.” This probably means the computer itself is making noise and not the actual CPU. Some people refer to the entire computer as the “hard drive” or “CPU.” Always give the computer a complete diagnosis as if you know nothing about the issues. Granted, the user will be able to point you toward the problem, but be thorough the first time or you might find yourself going back to the job site.
  3. Never work without an agreed price. New techs will often cut the customer a break or can risk offending the customer if they present an invoice larger than the customer feels the job was worth. Always give the customer an estimate in writing before you begin a job. As a technician, you should know how long it will take and how much it will cost for parts to complete the job.
  4. Never show up without all the tools and parts you need. Not only does it make you look unprofessional to show up without the hardware, tools or software necessary to complete the job, it will cost you time and fuel to leave and come back. Have enough parts in your care to build a PC from scratch.
  5. Never pirate software. This is something that can be done accidentally or intentionally. Be careful when typing serial numbers and never use them more than once. While it may be tempting to increase your profit margin, it will always come back to hurt someone.  If the customer needs Windows 7, the customer needs to pay for Windows 7. That’s just the way it is. You are a professional.