Windows 7 Does Not Shut Down Properly

If Windows 7 does not shut down properly and hangs until you are forced to shut it down using the power button, then you’ll need to figure out which program is not closing properly. This can happen after an update, after a virus infection, or for no apparent reason at all.

Once you have scanned and rule out a malware infection, you can start the process of elimination to determine what program or service is causing your computer to hang at the shut down screen.

Steps To Fix Windows 7 Does Not Shut Down

Disable Start-up Programs in Windows 7

Part of determining what program is preventing your computer from shutting down properly is preventing programs from starting up in the first place. You can quickly make the determination that it is one of those start-up programs by turning them off using the Microsoft Configuration Utility. Go to the Start button and type msconfig in the search box. You will see several tabs. Click the Services tab and check the box that says Hide Microsoft Services. Next, disable the remaining services and then click OK.

windows 7 does not shut down

Next, click the Start-up tab and disable any programs you recognize do not need to run. You will need to click OK, then reboot your machine for the changes to take effect. You can then try shutting down normally. If the PC shuts down, enable several of the services and programs at a time until you find the one that is causing the problem. Once you find the culprit, see if there is a Windows Update or a product update that will fix the issue.  If it’s something you do not need or use, consider uninstalling the program.

Windows 7 Does Not Shut Down Resolution

If you continue to have problems and Windows 7 does not shut down properly, be sure to join our free computer repair forums for more help.


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