If you receive the error Internet Explorer cannot display the webpage there are several things you can try to fix the issue. We first need to decide if the problem is related to your network connectivity, the website, or a problem with your browser. This is why we often recommend users have at least two web browsers on their computer.
Internet Explorer cannot display the webpage and Multiple Browsers
First, if you cannot access the Internet at all, follow these instructions: Cannot access the Internet.
If you use Internet Explorer and something happens to it, you may not ever be able to get online without reinstalling Windows or doing a system restore. You should also have a secondary user account on the machine just in case, as this gives you the added benefit of having different settings and rights, would could contribute to someone losing their access due to malicious code or accidentally deleting a file they should not have. Lastly, make sure the problem is not specific to that website. It’s possible the site simply might be temporarily down. You should also install a secondary web browser like Google Chrome or Firefox in case IE ever goes down.
Check Your Proxy Settings – A proxy setting could be causing this error. Start Internet Explorer > Tools>Internet Options>Connections>LAN Settings>and then check “Automatically detect Settings” and deselect everything else.
Reboot the computer – It’s a little known fact that 99 percent of all strange computer errors can be fixed simply be rebooting the computer. If that doesn’t work, shut the PC completely down for a while then power up to see if the problem still exists. We won’t go into why this works, but it might, so give it a try.
Power Cycle the Network – Shut down the computer, unplug the router and unplug the modem. Power them back on in the reverse order. This will help clear up any IP and DNS problems you might be experiencing.
Check your IP address– Go to Start > Run and type cmd and hit OK. At the prompt, type ipconfig /all and make sure you are getting an IP address local to your network, such as 192.168.x.x and NOT 169.254.x.x. The latter IP address beginning in 169 is a made up IP address Windows uses when it cannot get one from the DHCP server, which is usually your router or Internet Service Provider.
Try A Different Web Browser– If you have a second web browser, such as Firefox, give that a try. If you can connect with the other browser, try resetting your Internet Explorer by opening the browser and going to Tools>Internet Options>Advanced tab>Restore. You can also try deleting your temp files and refreshing the browser window by hitting the F5 key. But this type of problem is often network related and can be fixed by confirming all connections and IP addresses are correct.
If you still cannot fix the Internet Explorer cannot display the webpage error, join our free computer repair forums for additional help.