You can perform Acer Chromebook troubleshooting with these steps. Chromebook issues can generally be addressed by resetting the device back to factory defaults, but if the issue is a hardware defect, you will need to first diagnose and then take measures to repair the machine. The following are some of the more common issues you may have with your Acer Chromebook.
Acer Chromebook Troubleshooting
To begin, many problems can be fixed simply by performing a factory reset of your Chromebook. This will ensure any changes you made to the computer since you received it are wiped out. Be sure to backup any files that are not saved to your Google Drive prior to performing a reset.
How To Reset Your Chromebook
Resetting your Chromebook is done by performing a Powerwash. Powerwashing resets a Chromebook back to factory default condition.
To perform a Powerwash, do the following:
- Open the Status area in the lower-right corner of the screen (near your account picture).
- Click on the Settings icon.
- Select Advanced.
- In the Reset section, click on Powerwash.
- Select Restart.
Acer Chromebook Won’t Charge
If you cannot charge your Chromebook, or if the Chromebook charges but drains quickly, you may have a bad battery or a defective charger. To begin, check to make sure your Chromebook charger is connected directly to a working outlet (for troubleshooting purposes, bypass any power strips you may have been using). If you still have issues, unplug the charger from both the Chromebook and the wall and let it sit for a few minutes.
Try charging again and let it charge for at least thirty minutes.
Acer Chromebook Won’t Turn On
If your Acer Chromebook will not turn on, make sure the Chromebook is receiving a charge. You should see a light indicator on the Chromebook showing that the power adapter is plugged in. Follow the steps above to troubleshoot the charger and battery. If you still can’t get power to the machine, try a different power adapter if you have access to one. Otherwise, contact Acer.
Acer Chromebook Crashes
If your Acer Chromeboom crashes or freezes, this is likely the result of a program or app that was recently installed. Uninstall the app or extension to see if this resolves the issue:
To remove an extension, do the following:
- Open Chrome and then click the three dots in the upper right corner of the browser window.
- Click More Tools.
- Click Extensions.
- Look for any recently added extensions and then click the trash can to remove it.
- Alternatively, you can disable the extension by un-checking the Enabled option.
To uninstall an app from your Chromebook, do the following:
- In the corner of your screen, click the Launcher and then the up arrow.
- Right-click the app you want to uninstall.
- Click Uninstall.
- Click Remove.
In conclusion, performing Acer Chromebook troubleshooting should help you determine whether or not the problem is a software of hardware issue. If Powerwashing and restoring the Chromebook back to factory settings does not fix your issue, the problem is likely hardware-related and you should contact Acer if the computer is still under warranty. Chromebooks are usually very inexpensive, so if the machine is no longer under warranty, it will sometimes be cheaper to purchase a new one, unfortunately.
If you need help performing Acer Chromebook troubleshooting, please feel free to join our free computer repair forums today.