Acer Chromebook Troubleshooting And Repair

Acer Chromebook

You can perform Acer Chromebook troubleshooting with these steps. Chromebook issues can generally be addressed by resetting the device back to factory defaults, but if the issue is a hardware defect, you will need to first diagnose and then take measures to repair the machine. The following are some of the more common issues you may have with your Acer Chromebook.

Acer Chromebook Troubleshooting

To begin, many problems can be fixed simply by performing a factory reset of your Chromebook. This will ensure any changes you made to the computer since you received it are wiped out. Be sure to backup any files that are not saved to your Google Drive prior to performing a reset.

Acer Chromebook Troubleshooting

How To Reset Your Chromebook

Resetting your Chromebook is done by performing a Powerwash. Powerwashing resets a Chromebook back to factory default condition.

To perform a Powerwash, do the following:

  1. Open the Status area in the lower-right corner of the screen (near your account picture).
  2. Click on the Settings icon.
  3. Select Advanced.
  4. In the Reset section, click on Powerwash.
  5. Select Restart.

Acer Chromebook Won’t Charge

If you cannot charge your Chromebook, or if the Chromebook charges but drains quickly, you may have a bad battery or a defective charger. To begin, check to make sure your Chromebook charger is connected directly to a working outlet (for troubleshooting purposes, bypass any power strips you may have been using). If you still have issues, unplug the charger from both the Chromebook and the wall and let it sit for a few minutes.

Try charging again and let it charge for at least thirty minutes.

Acer Chromebook Won’t Turn On

If your Acer Chromebook will not turn on, make sure the Chromebook is receiving a charge. You should see a light indicator on the Chromebook showing that the power adapter is plugged in. Follow the steps above to troubleshoot the charger and battery. If you still can’t get power to the machine, try a different power adapter if you have access to one. Otherwise, contact Acer.

Acer Chromebook Crashes

If your Acer Chromeboom crashes or freezes, this is likely the result of a program or app that was recently installed. Uninstall the app or extension to see if this resolves the issue:

To remove an extension, do the following:

  1. Open Chrome and then click the three dots in the upper right corner of the browser window.
  2. Click More Tools.
  3. Click Extensions.
  4. Look for any recently added extensions and then click the trash can to remove it.
  5. Alternatively, you can disable the extension by un-checking the Enabled option.

To uninstall an app from your Chromebook, do the following:

  1. In the corner of your screen, click the Launcher and then the up arrow.
  2. Right-click the app you want to uninstall.
  3. Click Uninstall.
  4. Click Remove.

In conclusion, performing Acer Chromebook troubleshooting should help you determine whether or not the problem is a software of hardware issue. If Powerwashing and restoring the Chromebook back to factory settings does not fix your issue, the problem is likely hardware-related and you should contact Acer if the computer is still under warranty. Chromebooks are usually very inexpensive, so if the machine is no longer under warranty, it will sometimes be cheaper to purchase a new one, unfortunately.

If you need help performing Acer Chromebook troubleshooting, please feel free to join our free computer repair forums today.

3 thoughts on “Acer Chromebook Troubleshooting And Repair”

  1. My Acer Chromebook 15 fell and slid. It worked for about a month and then the screen went out. Power is on but nothing on the screen. Any suggestions would be great. I already tried the reset and it doesn’t work.

    1. I’m not sure what output options that model has, but if you have the capability of hooking up an external monitor, that will confirm whether there is an issue with the screen of a more serious problem. Also, with normal laptops, you can sometimes shine a flashlight at the screen to see the image. This would indicate the screen is working but the back light is faulty.

  2. I’ve had my CB5-312T plugged in for a couple of years. I shouldn’t be surprised that wouldn’t be good for the battery. Immediately after [its first] hurricane, I found out the charge cycle was messed up. When disconnected from power, the chromebook would report 100% battery for about 10 minutes. I don’t know if the number ever dropped, but I’d look up minutes later, and it was completely shut down.

    After the hurricane, when power came back on, leaving the chromebook off and charging for an hour, I was able to get the chromebook to report 100% charge, again. I left it plugged in.

    Last night, my next experiment was more ominous. I unplugged it, it read 100% for a short while, then turned off when I wasn’t looking. I left it off and charging overnight, but it still reads 2% when I turn it on. I should try the Powerwash, but now it’s obviously a bad battery.

    I’m bothered that the operating system doesn’t include a function that allows a good battery to be only charged 50%, user selectable for 50% — or 100% if you’re really planning to go portable. I know that lithium ion batteries are much happier if they’re not allowed to completely charge or discharge, and an app that holds the charge “somewhere in the middle” (while the device is left plugged in) is not unheard of. Instead of continually topping off at 100%, it continually tops off at 50%. My Sony Vaio can do 50%, 80%, or 100%. Its battery is 9 years old and still works; well maybe not like it’s new, but it still works.

    One of the hinges broke on the CB5-312T — worthy of a class action lawsuit for its cheapness, and the broken hinge was all the convincing I needed to never use the chromebook. Instead, it sits in the corner working on a Distributed Computing Project, never being touched, unless I see it’s reporting an OS update. But I’d still feel better if it were working, including the battery, just in case the old Sony fails.

    I saw CB5-312T batteries are available, was it on Amazon or eBay. I’ll have to check youtube to see if anyone videoed the replacement procedure. I hope it’s not a bear.

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