If you receive a message stating “The AC adapter type cannot be determined. This will prevent optimal system performance. Strike F3 key ( before F1 or F2 key) if you don’t want to see power warning messages again” then there are a few things you can try before replacing the laptop power adapter. Before you begin, however, you should first double-check to make sure you are using the same power adapter that came with your Dell laptop. Once you have confirmed that, try the following laptop power adapter troubleshooting steps.
Dell Laptop Power Adapter Troubleshooting
Laptop power issues can be difficult for both end-users as well as technicians because of the various form factors, batteries and power supplies used by different manufacturers. There are steps you can go through to do a process of elimination, and based on those results, you may need to take the laptop into the shop. You can try a new power supply, as they are external, and even replace the battery, but beyond that the laptop will need professional servicing.
- Unplug the power adapter from both the laptop and the wall and leave it unplugged for a couple of minutes.
- Remove the laptop battery. The battery compartment is on the bottom of the laptop case.
- Plug the adapter back in to the wall and the laptop.
If you continue to receive that error message, try a different outlet in the house. If you are still having issues after you have tried all of that, you can try updating the Dell laptop’s BIOS. To download a new BIOS for you Dell, go to the Dell support website and look up your computer’s model or enter the service tag number. You can find all driver downloads–including a new BIOS–for your computer at the Dell Drivers and Downloads site.
Power Adapter Troubleshooting
- Does the power come on when you wiggle the cord? If so, the cause can either be a loose solder joint on the laptop, or a worn plug on the power supply. Inspect each carefully.
- If your laptop can work without the battery, try removing the battery and plugging the laptop in. If it powers up, the laptop battery is likely defective or dead.
- Does the laptop beep? Just as with a PC, there could be non-power-related issues that prevent the laptop from starting.
- Do you hear fans? If so, it’s quite possible the display has gone bad. Try an external monitor to see if the laptop itself is working.
- If you still have no laptop power, you should test the power supply and then replace the battery if the power supply checks out. To test the power supply, see below.
If your laptop continues to have power adapter issues following these steps, you should consider replacing the Dell laptop power adapter or take the laptop in for service.