taspencer

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About taspencer

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  1. HP Envy Laptop Will Not Boot

    Hard reset did the trick - thanks.
  2. Had an HP Envy Ultrabook 4 given to me by a relative. Has a “Windows 8” sticker but was upgraded to Windows 10. I cannot get Windows 10 to load. When booting – I get a choice of languages – choose US – English. Then I get a choice to: Boot Windows 10 – gets hung up here. Do a system refresh – if I select this I get an error message that the operation cannot be performed. Troubleshoot – subscreen to “diagnose” - if I select this I get an error message that the operation cannot be performed. Subscreen to go to MS_DOS system command. This WORKS. (But I’m not sure what to do from there.) Do a hard reset – have not tried – want to exhaust possibilities first. Any thoughts or advice? Thanks.