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lac668

Internet works on all my devices except for my laptop?

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Hi, I need some help with an internet issue on my laptop. I have an HP 2000, and it's either windows 8 or 10. Anyway, the internet works on all of my devices (smartphone) but my laptop. So I go into command prompt and under "wireless LAN adapter local area connection" it tells me that the media state is disconnected. It used to be that it was working off and on, but now it just won't work period. On my wifi settings it shows that my internet connection is"connected, secured" but when I try going to a website, it just keeps loading and shows at the bottom left corner that it's "waiting" for the website.  I know very little about this stuff, but if anyone can help me figure it out, it would be very appreciated. Thanks.

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Start by rebooting your router at home. Unplug it for a minute and then plug it back in. Once the router is back up, reboot the laptop so it gets a new IP address. The issue may also be due to a virus or DNS problems, but try rebooting the router first and see if that helps.

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