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HP Envy Laptop Will Not Boot

Question

Had an HP Envy Ultrabook 4 given to me by a relative.  Has a “Windows 8” sticker but was upgraded to Windows 10.  I cannot get Windows 10 to load. 

When booting – I get a choice of languages – choose US – English.  Then I get a choice to:

  1.  Boot Windows 10 – gets hung up here.
  2. Do a system refresh – if I select this I get an error message that the operation cannot be performed.
  3. Troubleshoot – subscreen to “diagnose” - if I select this I get an error message that the operation cannot be performed.
  4. Subscreen to go to MS_DOS system command.  This WORKS.  (But I’m not sure what to do from there.)
  5.   Do a hard reset – have not tried – want to exhaust possibilities first.

 

Any thoughts or advice?

Thanks.

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By hard reset are you referring to essentially a factory reset?  If so that would be the first place I would go to honestly especially on a device that was used by someone else.

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