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Yezhov

Email question.

Question

Probably the wrong sub forum, but a basic question. I am far from having any expertise!

I live in the UK and my ISP is BT (British Telecom).

I have 3 email accounts/addresses One at bt,, one at gmail and the other at Hotmail.

I seem to be unable to send an email if I have to send the email directly from a website.

For example,recently, I tried to send an email from the CNN.website.

The usual type of email address was not given. I was simply asked to fill in my name, then my email address (I used my BT address) and lastly to click send.

The email did not get through.

What is the correct procedure for sending the email in this situation?

 

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Hi, if you filled in a form on a website, the email is handled by the website and not by your email account.  They may have asked for your email for their records, or to put you on a mailing list, etc...not sure. But in the case you mentioned, your email address would not matter. Were you expecting an automated response from them? Did you check you SPAM box?

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Thanks for the reply.!

I'm pretty sure I have only ever sent 2 emails from websites..

The first was to ( a UK government body) the DVLA.  I received an acknowledgement sent to my email address next day.

After I had written the email to CNN, then  clicked send, this page vanished but then  appeared again as if I had not filled in the required information mentioned in my first email.

I then looked at the email address I gave, but there was no acknowledgement my email had reached them..

If the email had reached CNN I would have expected a response to my question or, at least, an automated 

response.

Again, am I doing something wrong or is the problem more likely to be caused by some kind of flaw in the CNN website?

 

 

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I would try to do it one more time and make sure you are not missing any CAPTCHA box or "I'm not a robot" check box and try to resend.  Odds are it is either something small missed or their site was having a hiccup.

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I tried again today and was told the email had been sent.

I asked for confirmation to be sent and so I will check my email later today or tomorrow..

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Paste a link from the site (contact page) where you are filling in the form so I can look at it. Sounds like they are getting the email, but for whatever reason they are not responding. Or your provider is blocking the response. 

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Basically I'm ignorant about computers!

All I do is send some emails and surf the net, but I will eventually learn how to paste.

At present,Is it possible for you to go to the CNN website, click on CNN anchors and attempt to send an email to Chris Cuomo.

Note,at first I type "CNN contact" into Google.

 

 

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I'm sure your emails are getting to someone, but I am not sure they would get back to you immediately. Not sure how many emails they get on a daily basis. It would be nice if there was an auto-response of some type so you know the email was at least received. 

All I can assure you is the burden of the email being to delivered to them is not on you or your email address. These forms are setup to channel the emails to them without any NEED for your email. They like you to have an email address so they can maybe SPAM you on a later date or add you to a newsletter, etc. Or they may just want it to verify you are not a bot spamming them. 

Good luck, I hope you get a response from them soon. 

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I understand!

It just puzzles me I have not, so far, even received what you called an "automated response".

Cuomo is the anchor for a show called "New Day" and viewers are invited to send an email expressing an opinion on some part of the programme or an email simply asking for information.

In other words viewer participation is encouraged so it surprises me that an acknowledgement, of some kind, is not forthcoming.

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