HP computer crashes can be caused by several factors. Learning how to diagnose the root problem for these crashes isn’t much different than troubleshooting a generic computer or a PC from another major manufacturer. So what are the top reasons for a computer crash? Crashes can be caused by driver issues, file system errors, hard drive errors, bad memory and even heat. The following HP troubleshooting tips will help you narrow down the cause of your HP computer problems.
Probable Causes For HP Computer Crashes
By Bad Drivers
Drivers can be updated automatically or manually based on your settings. If you recently updated a driver manually, there is the possibility you mistakenly installed the wrong version or installed a driver for a 64-bit Operating System as opposed to a 32-bit Operating System. The best way to correct this is to go to the manufacturer’s website and search for the correct driver. Major brand name computer manufacturers will have their drivers online for immediate download. You can then update the driver via the Device Manager.
You can also use the Driver Roll-Back feature in the Device Manager. Driver Roll Back allows you to revert the driver to a previous working version. To do this in Windows 7, go to Start, then type Device Manager into the search box. In the Device Manager right-click on the device, then click the Driver tab. Select the Roll Back Driver button to revert the driver to its previous state.
Hard Drive Errors
A faulty hard drive can cause your computer to crash. Data written to a bad hard drive sector will cause the system to crash–especially if the file is integral to the Operating System. To scan your hard drive for errors, open Computer, then right-click the C drive and select Properties. Under the Tools tab, click the Check Now button and tick the boxes for Automatically fix file system errors and Scan for and attempt recovery of bad sectors. The computer will need to reboot in order to perform the scan.
Computer memory, also referred to as RAM, can wreak havoc with a computer. Because Windows stores a lot of important data in RAM, bad RAM can cause immediate Blue Screens of Death and errors that can cause permanent damage to the Operating System. If your system is crashing routinely, you can use the built-in memory scanner in Windows 7 to check the memory for problems. To do this, go to Start and type Windows Memory Diagnostic into the search box. When the utility launches, click the Restart now and check for problems option. Windows will run the memory scanner following the reboot.
HP Crashes Due to Heat
A computer is more likely to lock-up or freeze if the system is running too hot. Make sure your computer is located in a well-ventilated area and that all fans (including the CPU, Video card and Power Supply) are free of dirt and debris that can be causing the system to overheat. In addition, try to arrange cables inside the case in such a way that they do not block the airflow.
If you continue to experience HP crashes, be sure to join our free computer forums and ask for more advice.