Internet Explorer problems can be caused by a multitude of things, some of which have nothing to do with IE at all. There are two main types of problems: Connectivity and crashes. Connectivity issues can result from removing a computer virus to improper router configuration. Crashes can be caused by third-party add-ons or corrupt IE files. In order to fix Internet Explorer problems, you will first need to determine what type of issue you have.
Troubleshooting Internet Explorer Problems
The PING command is a great way to test connectivity. If you can successfully PING a website, this means your physical connection to the Internet is working properly.
To try PINGing a website, go to the Start button and type cmd in the search box and hit OK. At the command prompt, type ping www.google.com and see if you get a response. If the test times-out, you’re experiencing either a physical problem with your connection or improper router settings. Try rebooting your modem, router and computer. Also, check the lights on the router to make sure they are green and active. If you are plugged into the router, there should be a green light at the connection point of the router and the PC. If not, replace your cabling.
You can also try resetting the winsock. To do this, you need to run the command prompt as the administrator. To do so, go to the Start button and type cmd again. This time, right-click the cmd entry in the menu and select Run as administrator.
At the command prompt, type netsh winsock reset and hit enter. You will be prompted to restart your computer. The winsock can be damaged by a virus and will often need to be reset after malware removal.
If you still having Internet Explorer problems, try disabling all of your add-ons. Add-ons from third-party developers can break IE. Disabling them may help restore your IE to working condition. To do this, click the little gear icon in IE or, if available, click the Tools menu and select Internet Options, then click the Programs tab. Under the Manage Add-ons button, click on each add-on and select the disable option.
You should also check under the Connections tab in the LAN settings to make sure malware hasn’t enabled a Proxy server to route your connection through their servers. This is often the case when a browser is hijacked or a sign of spyware type infection. Under the connection tab, click LAN settings and make sure the proxy server box is unchecked.
When all else fails try resetting Internet Explorer. Under the Advanced tab, click the Reset button at the bottom of the Window and IE will be reset to a pristine state. Or if you find you’re not running the latest version of IE, visit the IE website to download and install the latest version.
Internet Explorer Problems Concluded
To recap, Internet Explorer problems can be tricky to resolve. You should be able to quickly determine if your Internet Explorer problems are the result of a bad connection or a problem with IE itself. You can then use the methods above to resolve the issue. If you continue to have Internet Explorer problems, read through our other Internet tutorials or visit our free forums and post a question.