If you continuously receive the error” Microsoft Internet Explorer has encountered a problem and needs to close,” there are a few steps you can take to resolve the issue. A browser can crash for a lot of reasons, i.e., incompatible add-ons, bad code, malware, etc. The problem is trying to isolate the cause. It would be easy if the browser only crashed on a specific web page. You could then make the assumption there is bad coding on that site or you are using a lower version of Flash or Java that simply needs to be updated. The error box you might receive could look like this:
Microsoft Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.
If you were in the middle of something, the information you were working on might be lost.
Restart Microsoft Internet Explorer.
Please tell Microsoft about this problem.
We have created an error report that you can send to help us improve Microsoft Internet Explorer. We will treat this report as confidential and anonymous.
To see that data this error report contains, click here.
Fortunately, there are some steps you can take to resolve this issue, such as updating your web browser. For instance, if you’re still running Internet Explorer 6 you could upgrade to the latest version of IE. If you’re running IE 7 or IE 8, you can try a reset of the browser by opening IE and going to Tools>Internet Options>Advanced and then at the bottom click the “Reset” button. This will essentially reinstall the current version of IE.
If you did not want to take such a drastic measure, you can try disabling any browser add-ons you have running. To do so, open IE and go to Tools>Internet Options>Programs, and at the bottom click on “Manage Add-ons” and disable any addons you have running. If the problem is corrected, you can re-enable them one at a time until you find the culprit.
A good policy to have with the Internet is to have more than one browser installed (such as Firefox or Chrome), keeping Windows up to date, having the latest versions of Java and Flash installed, and making sure you have an up to date antivirus running.